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West Eleventh Townhouse Apartments PoliciesCheck in between 2 pm and 10 pm by appointment; check out before 11 am by appointment. To obtain a confirmed reservation, a 50% deposit is required paid by a valid credit card, cash or travelers’ checks. Please take note of our Policies, before committing to a reservation. The balance of the amount of your reserved stay is due upon arrival or scheduled arrival payable by your credit card or in cash or travelers’ checks. Confirmed reservations are considered as final and any change requested will be at the discretion of management. Please let us know immediately of a cancellation or change in plans. If paying by personal check, your check must arrive ten business days prior to your arrival. We accept Visa, MasterCard, Discover, and American Express. Other forms of payment accepted: postal money orders, official bank checks, travelers checks or US$ currency. One half (˝) of the amount is due upon booking and the other half is due on arrival. If paying by personal check, money order, official bank check, or travelers' checks, please make payable to Therese Kontos. Add 13.375% + $2 per night state & local hotel tax to our quoted rates. Effective April 1st, the NYS/NYC sales tax has been increased by adding $1.50 daily. Please email or call us to check availability and specific minimum stay requirements. Minimum reservation of three nights during weekdays and four (4) nights during weekends may apply. Some holiday or high-season periods may have a seven-night requirement. Minimum stay requirements may be reduced for reservations made within one week of arrival. Shorter stays may be subject to a surcharge. The entire amount for a single night's reservation is payable upon booking and there is no refund in the event of a cancellation. During the high season from September 1st through January 5th we require a 7-night minimum stay. No arrivals or departures on December 25th, December 31st and January 1st. Accommodations are for registered guests only. Upon arrival at the airport we would appreciate telephoning the person who is scheduled to check you in to West Eleventh Apartments; several days before your arrival we will email you or call you to provide you with the name of that person and their cell phone number; we receive our guests by appointment as we do not wish to keep guests waiting. Arrivals after 10 pm require special arrangements. Only registered guests are allowed in the building. Cancellation Policy Our cancellation policy is as follows: during regular periods, cancellations must be made at least ten (10) days prior to check in. A $100 cancellation fee will be charged for all cancellations made during the accepted cancellation period. ($100 per reserved apartment plus the actual processing cost that the credit card company charged us for the deposit.) During high season/holiday period, cancellations must be made at least 15 days in advance. The cancellation fee for a cancellation of any reservation made for the high season/holiday period (Nov. 22 - Jan. 3, 2009) for cancellations made during the acceptable cancellation period, will be a charge of one full night's booking; this is for bookings of 1 to 5 days; for bookings longer than 5 days, the cancellation fee applicable will be at the discretion of management. Patrons cancelling reservations after the acceptable period will be charged the full room rate for up to four nights, depending on the length of the reservation. We will, however, credit patrons if we are able to re-let their accommodations for the original reservation period. We process credit card refunds at the end of each month. General Points of Interest
You may email us your reservation request and we'll get back to you as soon as possible if we have availability. Check in between 2 pm and 10 pm by appointment. Checkout is before 11 am by appointment. We need details about your arrival because we are not available at all times. Please provide airline or other arrival information so that we may know when to expect you. Should you encounter any delay or change, please inform us of your revised schedule. Upon arrival, the balance of your payment is due and is payable in cash (USD), travelers’ checks (USD), or by a valid major credit card. To make long distance calls, we recommend that you bring with you a 1-800 number from your local phone company or you may use your credit card to charge your calls or purchase a prepaid phone card. West Eleventh Townhouse offers complimentary Broadband Internet access. Internet access is also available nearby at the Village Copy and Computer Center, 520 Hudson Street, Tel: 212-255-6652, Fax: 212-627-5191. Fax services are available there and at Typewriters'n Things, Inc., 56 Eighth Ave. at Horatio St. Tel: 212-255-5252, Fax: 212-255-9070. Whenever possible, we will accommodate you with the use of our own fax machine, Fax: 212-255-1523. If you want to go to a spa, gym, or a health club, the following athletic facilities are located within walking distance:
If you have further questions or requests, please email us. |
